The Supreme Court recently struck down the Telecom Regulatory Authority of India’s (TRAI) Telecom Consumers Protection (Ninth Amendment) Regulations, 2015, which prescribed penalties for call drops on telecom operators.
The apex court brought up a number of issues, including the competence of TRAI to pass these Regulations, and the manifest arbitrariness of the amendment. It was also made clear that the regulator had failed to fulfill its mandate under the TRAI Act, which is to balance the interests of the consumers and the Telcos.
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