A consumer forum in Karnataka recently directed food delivery company Zomato to pay ₹60,000 to a woman for failing to deliver her online order of momos worth ₹133.25 placed last year..The District Consumer Disputes Redressal Commission at Dharwad observed that Zomato committed deficiency of service and the same has caused a great amount of inconvenience and mental agony to the complainant. .On August 31, 2023 the complainant ordered momos through Zomato and paid ₹133.25 via G-Pay. Later, she received a notification stating her order had been delivered. However, she claimed that she did not receive the order.When she contacted the restaurant, they informed her that the delivery agent had collected the order. She attempted to reach out to the delivery agent through the website, but received no response. The same day, she emailed a complaint to Zomato and was informed to wait 72 hours for a response.After receiving no response from Zomato, she sent a legal notice to Zomato on September 13, 2023 and eventually moved the consumer forum..During the hearing, Zomato's counsel denied the complainant's allegations and argued that they have no legal connection with the delivery boy or the restaurant.The Commission noted that although Zomato had requested 72 hours to address the complainant's grievance, they had not done so by the time the complaint was filed, thus casting doubt on the reliability of their statement.It thus awarded the complainant ₹50,000 as compensation for inconvenience and mental agony caused to her as well as litigation costs of ₹10,000..Zomato was represented by Advocate GM Kansogi..[Read Order]
A consumer forum in Karnataka recently directed food delivery company Zomato to pay ₹60,000 to a woman for failing to deliver her online order of momos worth ₹133.25 placed last year..The District Consumer Disputes Redressal Commission at Dharwad observed that Zomato committed deficiency of service and the same has caused a great amount of inconvenience and mental agony to the complainant. .On August 31, 2023 the complainant ordered momos through Zomato and paid ₹133.25 via G-Pay. Later, she received a notification stating her order had been delivered. However, she claimed that she did not receive the order.When she contacted the restaurant, they informed her that the delivery agent had collected the order. She attempted to reach out to the delivery agent through the website, but received no response. The same day, she emailed a complaint to Zomato and was informed to wait 72 hours for a response.After receiving no response from Zomato, she sent a legal notice to Zomato on September 13, 2023 and eventually moved the consumer forum..During the hearing, Zomato's counsel denied the complainant's allegations and argued that they have no legal connection with the delivery boy or the restaurant.The Commission noted that although Zomato had requested 72 hours to address the complainant's grievance, they had not done so by the time the complaint was filed, thus casting doubt on the reliability of their statement.It thus awarded the complainant ₹50,000 as compensation for inconvenience and mental agony caused to her as well as litigation costs of ₹10,000..Zomato was represented by Advocate GM Kansogi..[Read Order]