The Bengaluru Urban District Consumer Dispute Redressal Commission recently directed the Bangalore Metropolitan Transport Corporation (BMTC) to give ₹2,000 in compensation to a man who was refused ₹1 change for a bus ride, reported The NewsMinute..In 2019, one Ramesh Naik travelled on a BMTC bus during which the conductor issued a ticket for ₹29. Naik paid ₹30 to the bus conductor, for which the change of ₹1 was not returned. Aggrieved by the same, he approached the consumer court seeking compensation of ₹15,000.After taking into consideration the facts, the Commission ordered the BMTC to pay partial relief of ₹2,000 along with ₹1,000 for court fees. The amount was ordered to be paid within 45 days, failing which an interest rate of ₹6,000 per annum would apply..BMTC later filed a counter-affidavit stating that it was a trivial issue. The transport body denied the allegation of deficiency in service and thereby sought the complaint to be dismissed.However, the Commission said,“The dispute appears to be trivial in nature since the complainant took the issue as a matter of right before the commission. It needs to be appreciated and recognised as a matter of right of a consumer. In such an event the complainant is entitled for the refund of relief."
The Bengaluru Urban District Consumer Dispute Redressal Commission recently directed the Bangalore Metropolitan Transport Corporation (BMTC) to give ₹2,000 in compensation to a man who was refused ₹1 change for a bus ride, reported The NewsMinute..In 2019, one Ramesh Naik travelled on a BMTC bus during which the conductor issued a ticket for ₹29. Naik paid ₹30 to the bus conductor, for which the change of ₹1 was not returned. Aggrieved by the same, he approached the consumer court seeking compensation of ₹15,000.After taking into consideration the facts, the Commission ordered the BMTC to pay partial relief of ₹2,000 along with ₹1,000 for court fees. The amount was ordered to be paid within 45 days, failing which an interest rate of ₹6,000 per annum would apply..BMTC later filed a counter-affidavit stating that it was a trivial issue. The transport body denied the allegation of deficiency in service and thereby sought the complaint to be dismissed.However, the Commission said,“The dispute appears to be trivial in nature since the complainant took the issue as a matter of right before the commission. It needs to be appreciated and recognised as a matter of right of a consumer. In such an event the complainant is entitled for the refund of relief."